REFUNDS & RETURNS POLICY

 DATE OF LAST UPDATE: 20 October 2022

Returns

If you are unsatisfied with your Product for any reason, you will have 30 days from the delivery date to return the Product and request a refund. You may return any Product (as defined below) purchased on supportdynastix.com by the terms below:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

A return authorization must be requested within 30 days of your delivery date must contact us at dynastixshop@dynastixshop.com to request and receive an RMA.

The return authorization number must be included along with your returned Product. 

Once an RMA is received, please return the item and email the RMA and the tracking# so we can track your return.

You must return the Product to the address provided to receive a refund at your cost within 30 days of receipt of the RMA.

Returned Product (s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions

Shipping and handling charges, gift wrap fees, and taxes paid (such as state sales tax, customs duty, VAT, or GST) are not refundable.

You are responsible for and must prepay all shipments and assume the risk of the Product (s) while in transit back to supportdynastix.com.

If you return a product to Dynastix Shop Inc. (a) without a return authorization from supportdynastix.com or (b) without all parts and accessories originally included with your purchase, Dynastix Shop Inc. retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of product Product f the Product (s) or the retail value of the missing parts and accessories, whichever the higher.

If the Product is inspected and determined to be in good physical condition, Dynastix Shop Inc. retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

Non-returnable items

• Gift cards.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received, an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. a  are approved, then your refund will be processed, and a credit will automatically be applied to your payment methodical method of payment within 10 business days.

Late or missing refunds (if applicable)

If you haven't received a refund, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially post d. 

Next, contact your bank. There is often some processing tie before a refund is posted. If you've done all of this and you still have not received your refund yet, please get in touch with us at dynastixshop@dynastixshop.com

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same thing, email us at  dynastixshop@dynastixshop.com, and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the delivery date.

Gifts

You'll receive a gift credit or the return value if the item was marked as a gift when purchased and shipped directly. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Return Contact

If you still have questions about your return, please get in touch with Contact customer service at dynastixshop@dynastixshop.com.

OR via mail to:

Dynastix Shop Inc.

Re: Customer Support

62 Southwalk Bay, , Winnipeg, Manitoba, R2N1M7

Business Hours: